Hacking Google Support: Leaking call logs and deanonymising agents (michaeldalton.au)

• Unauthorized exfiltration of sensitive internal call logs.
• Exposure of agent identities through system metadata.
• Critical vulnerabilities in large-scale enterprise support portals.

"A critical vulnerability within Google's support infrastructure has been exploited, allowing unauthorized actors to access internal call logs and deanonymize support personnel. This breach exposes significant flaws in internal security protocols and highlights the fragility of large-scale support platforms when managing sensitive client-agent interactions. The event raises concerns regarding the operational security of major cloud service providers and the potential for targeted social engineering against employees."