No Metrics Are Better Than Bad Metrics in the SOC, Says NCSC (infosecurity-magazine.com)

• NCSC criticizes ticket-based metrics as misleading for SOC evaluation.
• Outcome-focused metrics recommended to measure security effectiveness.
• Bad metrics can lead to resource misallocation and security gaps.

"The UK's National Cyber Security Centre (NCSC) has warned against using ticket-based metrics to measure Security Operations Centers (SOCs). Such metrics can provide a distorted view of security posture and lead to poor decision-making. The NCSC advocates for outcome-focused metrics that reflect true threat detection and response effectiveness."